Indoor Cycling Reservations Policy

SpinDoc/Go Go a-Velo Indoor Cycling

Reservation/Cancellation Policy

Please note this policy is subject to change at any time; we will publish any policy and procedure changes. We will always do our best to accommodate riders in the most equitable manner possible.

1.            You may reserve a bike in a scheduled class the day before it is held. The only exception is reservations for Monday and Tuesday classes, which may be made on the Saturday prior to the Monday or Tuesday class. The phone number for the shop is 466-4181. Please call instead of emailing your reservation; we cannot guarantee reservations submitted via email.

2.            If you are on a drop-in basis, a credit card number will be taken at the time of your reservation. Your card will not be charged until after the class if you are attending as a drop-in.

3.            You may cancel your reservation up until 30 minutes before a scheduled class time by calling SpinDoc and speaking with one of us or leaving a message. If you do not cancel your reservation and do not attend class, your class card will be punched for the class. If you are on a Monthly Unlimited class card, you will owe a drop in rate of $12.80 and you will be charged on your next month's renewal. If you are attending on a drop-in basis and make a reservation but don't ride or cancel, your credit card will be charged $12.80. 

4.             If you have a reservation you must arrive ten minutes before class time to ensure your bike is not given away and you are considered a no-show. This is not to penalize reserved riders but to enable someone else to have a chance to ride. We appreciate your understanding. 

5.            We will reserve up to six bikes for a single class. The remaining bikes will be filled on a first come, first served basis.

6.            The indoor cycling room will be open 20 minutes before a scheduled class time.